What is the X-Pole warranty?
All X-Poles and their associated parts are guaranteed free of
manufacturing defect for a period of 6 months from date of purchase.
Defects from use, wear and tear, chipped edges from pole to pole
contact, or being dropped, and anything outside of a pure manufacturing
defect are not covered. This does not affect your statutory rights.
If there are any manufacturer defects or damages caused
during shipping we will replace any necessary parts at our discretion.
We Absolutely want to make sure you have a fully functional
X-Pert/Sport/Kendra.
What is the ceiling height range of the standard X-Pert/Sport/Kendra Pole sets?
The X-Pert/Sport standard set will allow you to construct
the pole from 7' 4" 0r 88" to 9' or 108". Please email us at admin@hussystore.com for higher ceiling heights.
The Kendra Sport Pole will allow you to construct the pole
from 7'3" or 87" to 8'10" or 106". Extensions can be purchased up to 10'
10".
What is the weight limit and/or how sturdy are the poles?
We do not have an official weight limit. We have set it up at
high heights and have had 2 dancers (250+lbs) on a single
X-Pert/Sport/Kendra and it has been completely secure!
The X-Pert/Sport/Kendra pole are professional grade poles
that are VERY stable. You can do the most advanced move/tricks on them.
If you set up any of the poles properly you literally cannot knock it
down!!
How long does installation take?
Once the height has been measured and the extensions selected
the X-Pert/Sport/Kendra Poles
take 15-30 minutes to install for the first time. It is
important to read and understand the instructions completely. It will
also help to read the installation supplement and refer to height chart
provided in the packing slip envelope taped on the outside of the box.
Once you've installed your pole a few times, it should only take ~5
minutes to set up/take down!!
Are all X-Poles portable and are carry cases provided in the standard kit?
Yes, all X-Poles are multi-piece and portable.
The X-Pert is supplied with 2 nylon carry cases, one for the
individual pole pieces and the round case for the dome and base which
makes X-Pert
extremely portable.
The Sport Pole complete set comes inside one nylon carry case.
The Kendra Sport Pole complete set comes inside one nylon carry case as well as a color box with handle.
How much does it weigh?
The X-Perts are 45lbs in the box. The Sport/Kendra Pole are each 33lbs in the box.
How big is the box or carry case?
The X-Pert box is 45"x17"x5 and Sport/Kendra pole box is 45"x10"x4".
Are the poles stationary(static) or spinning?
X-Poles come in two types. SPORT is a purely static
pole(non-spinning). XPERT is static and spinning in one pole. To
change the mode of operation 2 screws are released or tightened to
transfer X-Pert from static to spinning or back again. This takes less
than 15 secs. With the screws tightened the X-Pert is locked solid
and is in Static mode.
What ceilings surfaces can I use it on?
X-Perts/Sport/Kendra poles can be used on any solid, level
ceiling surface. All X-Poles can NOT be used on false or suspended
ceilings. There is a silicone
pad which has high grip capabilities on the ceiling dome/plate.
For textured surfaces such as popcorn ceilings, a ring may be left where
the dome/plate presses against the ceiling although it will be
completely stable & functional if set up properly.
Do all X-Pole come with instructions and installation DVDs?
All X-Poles only come with a detailed photographic assembly
manual. You can see an installation video on YouTube for the X-Pert.
Also read the installation supplement provided in the packing slip on
the outside of the X-Pert pole box or click on the top assembly tab on
the home page. Sport/Kendra installation supplements coming soon!
Part 1: http://www.youtube.com/watch?v=pOatler1HyU
Part 2: http://www.youtube.com/watch?v=RqERKwBHpkM
Will X-Poles damage my floor and what floors can X-Poles be used on?
All X-Poles have soft silicone pads around the base. This gives
excellent grip
to virtually any surface and also stops any damage. As long as
the silicone pad is clean and undamaged no marks will be left on the
floor.
What else will I need?
Everything to assemble X-Poles are in the box. For first time
installation at a particular location, you should use a tape measure to
measure the ceiling height. Refer to the height chart provided in the
packing slip on the outside of the pole boxes to determine what extensions
should be used. Also for first time installation it is recommended that
you use a ladder and a stud finder to locate the ceiling stud/joist. If
you mark or take note of this pole position, you will never need to
climb on a ladder again to remove or install your X-Pole!!
Technical
How can I insert/remove the adjuster quickly?
The best was to do this is to hold the adjuster with the tube hanging
downwards and spin the tube. Either brush your hand over the tube to spin
it or get someone else to spin the tube. There is also an optional accessory
that fits in a hand drill and allows the drill to spin the adjuster into
the main pole.
How do you release the poles tubes if they are stuck?
X-Pole is supplied with release rods. With the base in 'static' mode insert
the rod and turn anticlockwise. If tubes joints still will not release
place the tubes on a flat surface, insert the rods and with one rod against
the surface give the other rod sharp tap. It is not force that releases
the tubes it is the shock. If the tube still will not release place something
solid under the release rod so it is parallel to the surface the poles
are on and try again. This so that the shock goes into the solid object
and is not absorbed by the rod itself.
How tight does the adjuster have to be?
The X-Pole adjuster needs to be tight but not over tight. Tighten the
adjuster and check the X-Pole for movement. Try a spin if there is no
movement the pole should be fine. If there is any movement further tighten
the adjuster. It helps to have someone stand on the base to compress the
floor whilst tightening the adjuster.
Adjuster cover is stiff
If the adjuster cover O-ring is too tight and will not slide, rub a tiny
film of Vaseline on to the O-ring. DO NOT get the Vaseline on the pole.
Only a very tiny amount is needed, just enough to dampen the O-ring. If
too much is put on wipe off with a tissue. Cover should now slide easily.
I can not find the adjuster!
The screw adjuster is under the adjuster cover. There are three small
slots in the center of the foam box and one slot has longer thin cut outs
at both ends. It is the bottom slot when the foam inner is viewed with
the large circular upper dome thinner pieces at either end (one with a
long screw section). That is the adjuster. Just take the whole unit out
of the box, press on the release button at the top of the tube and slide
the cover off. Remove the foam cover support and screw into the upper
main pole
I can not find the Nut
The nut is under the adjuster cover. Please press in the two locating
buttons at the top of the adjuster cover, slide off the cover and the
nut is underneath. Remove the foam support ring before use.
Installation
What are joists?
Joists are the pieces of wood or metal that support the floors in a building.
The ceiling is also normally attached to them. X-Pole uses pressure to stabilize it so it needs to be positioned against two joists.
How do I locate joists?
Joists can be located by either tapping across the ceiling with a knuckle
or with an electronic stud finder. With a knuckle you tap across until
a more solid sound is heard - this is a joist or beam. A hollow sound
is the space between the joists. A stud finder will locate the joist electronically
(see what is a stud finder).
What is a stud finder?
A stud finder is an electronic device that lactates solid objects such
as joists, beams etc. It senses changes in density of the material it
is measuring and either 'beeps' or lights an LED.
Using X Pole
What should I wear?
Pole exercise and dance moves require friction between skin and the pole
therefore the more exposed skin the better. Shorts and a crop top are
ideal, bikini for the more daring. However, it is important to feel comfortable
so wear what you feel comfortable wearing even if you may not be able
to do some of the moves due to lack of friction. HussyStore has a range of
suitable pole exercise and dance clothes on our web site.
What shoes are best?
Pole The more friction on the pole the better so bare feet, dance shoes
or boots are best. However, trainers and or any other comfortable shoes
are fine. If using trainers try to use ones with a low friction sole as
pole dancing requires you to rotate on the ball of your feet and that
can be difficult in trainers.
Does the pole need cleaning?
Yes any pole needs cleaning as skin contact, sweat etc. will make the
pole slippery. A slippery pole is dangerous as the user could slip off
the pole causing serious injury. Clean the pole regularly with a glass
cleaner or hi alcohol baby wipes and dry of with a soft towel.
Lotions and oils
NEVER use body lotions or oils prior to using a pole. This is extremely
dangerous as the user could slip off the pole causing serious injury.